Payment and Direct Billing

1) Is Thai massage covered by my Health Care Plan? Do you have RMTs?

Yes, and yes! Our Registered Massage Therapists (RMTs) have taken completed massage therapy training and completed additional courses in Traditional Thai massage. Please be sure to specify an appointment with a Registered Massage Therapist at the time of booking.

 

2) Is Thai massage advisable for the elderly?

Thai massage is wonderful for elderly people and for those managing different abilities. In fact, the lack of mobility is one of the leading causes of age-related muscular deterioration. Thai massage takes muscles and joints through their full ranges of motion. This means clients can enjoy the benefits of yoga – from opening tight joints to deep relaxation – by having their bodies safely moved passively through yoga-like poses.

 

3) Is Thai massage good during pregnancy or for post-natal treatment?

Traditional Thai massage is not recommended for pregnant women or for post-natal treatment. We do offer pre-natal massage (after 12 weeks of pregnancy) and post-natal massage (starting four weeks after birth). These treatments can help to relieve muscle aches and joint pain and help with recovery. Thai massage is available as a post-natal treatment starting from 6 months after the birth of your baby.

 

4) What should I expect when I get to your Clinic?

We supply loose clothing for your treatment (Thai Pajamas) or you may choose to wear your own comfortable clothing. Once in the treatment room, the traditional Thai massage is performed fully clothed on a mat on the floor. Your therapist will use gentle pressure and guide your body through a series of healing stretches.

 

5) I have allergies. What kind of ingredients do you use?

We know that allergies and sensitivities are a concern for many people. We use only the finest ingredients in our products:

Massage Oil: Our massage oil contains high-quality, organic coconut oil and lotion, along with organic essential oils, including our signature Lavender oil.
 

6) Can I buy gift cards?

Absolutely! The greatest gift you can give someone is the gift of health and relaxation. You can buy gift cards online or at our front desk. Our gift cards have no expiry date and are even transferable!

 

7) Do you offer direct billing?

Yes. Some insurance we can submit the invoice on your behalf, some we can't do, and if we can we will directly bill to your insurance carrier. Please provide your information to the front desk for direct billing. In some cases, direct billing may not be available (i.e. system errors, provider server downtime, or host failures). In these cases, please be prepared to pay for your treatment and we will provide you with a receipt to submit your claim manually. We reserve the right to decline to direct bill at any time. Please note that massage and acupuncture services are designated under paramedical services.

 

8) Can you tell me how much coverage I have?

Unfortunately, no. Insurance companies keep that information confidential due to the Privacy Act. You can, however, easily check that information yourself by calling your insurance company, checking their website, or by asking your employer. We can track the amount billed to the insurance company to give you an idea of when your limits will be reached.

 

9) Do you take MVA (Motor Vehicle Accident) clients?

Yes. We accept MVA (motor vehicle accident) clients only after you have seen a chiropractor or physiotherapist fill out an AB-1 form. You will then be approved for a certain number of treatments. Please note you will need to pay for treatments directly and submit your receipt to your insurance company manually.

 

10) What information do I need to bring to the clinic?

On your first visit, we will need an ID with your date of birth and your prescription/insurance card, which will have your ID number, group number, and section number on it. It is also helpful if you know what percentage of your treatments are covered, and your maximum yearly allowance. This can help us remind you when you are running out of coverage.

 

11) I have two insurance plans. How does that work?

Many people are covered under more than one insurance plan, usually because his or her spouse has a separate insurance plan. The insurance plan under which you are the INSURED MEMBER is your primary plan. If you are not the insured member on another plan, then that is considered your secondary plan. We only bill one insurance company at a time. However, we can provide a receipt for the remaining amounts for you to submit to your secondary plan.

 

12) My spouse/child does not like to get massages, but they are covered under my benefit plan. Can I use their name once I've exhausted my benefits?

No! Using their name in this manner is considered insurance fraud and is illegal.

​

 13) Can you charge my insurance extra so that I do not have to pay anything out of pocket?

No, we cannot overcharge the insurance company. Once again, this constitutes insurance fraud and is illegal.

 

14) My insurance policy mandates a prescription for treatment, and I currently do not possess one. Is it possible to submit my claim now and acquire the prescription at a later time?

No, unfortunately. To ensure approval of your claim by your insurance company, the doctor's prescription should be provided either before or on the date of treatment, in accordance with the requirements for accessing massage therapy benefits.

 

15) As an RMT working in a spa, can you categorize my facial treatment as a massage for billing purposes? I have unused massage coverage.

Unfortunately, RMTs cannot misrepresent a treatment on a receipt, even if they are also estheticians, as this falls outside the scope of practice for massage therapy.

 

16) I won't exhaust all my insurance coverage this year, and I have funds left for two more treatments. Can you submit those claims now, and I'll utilize the remaining funds in the new year?

I'm afraid pre-paid appointments cannot be billed to insurance companies. They only accept receipts for treatments that have already taken place, and the date on the receipt must match the date of the actual massage.

​

17) I'd like to give you a tip. Can you include it in the total amount for my massage and bill it to my insurance?

While I appreciate the gesture, insurance companies do not cover tips. The best way to show your appreciation to your RMT is by recommending them to a new client!