FAQ
Frequently Asked Questions
Below you’ll find answers to some of the most common questions about our services, treatments, and what to expect during your visit. This FAQ page is designed to help you feel informed, comfortable, and confident as you explore the care options available to support your health and well-being.
Yes, massage can be safe and beneficial during pregnancy when provided by a trained practitioner and adapted to each stage of pregnancy. Gentle Swedish-style massage is generally considered safe during pregnancy and may also be resumed about four weeks after delivery, provided there are no medical complications and your healthcare provider has not advised otherwise. However, Thai mat massage is not recommended during pregnancy or for up to six months after delivery due to its deeper pressure and assisted stretching techniques. As with any prenatal care, we recommend discussing massage therapy with your healthcare provider if you have specific concerns or conditions.
Yes, massage can be helpful for both elderly patients with limited mobility and for those managing health concerns. A lack of mobility is one of the leading causes of age-related muscle and bone loss. Both Swedish style and Thai style massage can help improve circulation, relax overly tense muscles and improve flexibility and range of motion. If you have never had a massage before please discuss your needs with our clinic assistants or your therapist to determine what style of massage is best for your current abilities and goals.
We know that allergies and sensitivities are a concern for many people. We use only the finest ingredients in our products:
Massage Oil: Our massage oil contains high-quality, organic coconut oil and lotion, along with organic essential oils, including our signature Lavender oil.
We supply loose clothing for your treatment (Thai Pajamas) or you may choose to wear your own comfortable clothing. Once in the treatment room, the traditional Thai massage is performed fully clothed on a mat on the floor. Your therapist will use gentle pressure and guide your body through a series of healing stretches.
Yes. For some insurance plans, we are able to submit claims on your behalf and bill your insurer directly. Please provide your insurance information to the front desk to determine eligibility for direct billing. In some cases, direct billing may not be available due to system issues or insurer limitations. If this occurs, payment will be required at the time of your appointment, and we will provide a receipt for manual submission. Please note that we reserve the right to decline direct billing at any time, and that massage and acupuncture services are classified as paramedical services.
On your first visit, we will need an ID with your date of birth and your prescription/insurance card, which will have your ID number, group number, and section number on it. It is also helpful if you know what percentage of your treatments are covered, and your maximum yearly allowance. This can help us remind you when you are running out of coverage.
Unfortunately, no. Insurance companies keep that information confidential due to the Privacy Act. You can, however, easily check that information yourself by calling your insurance company, checking their website, or by asking your employer. We can track the amount billed to the insurance company to give you an idea of when your limits will be reached.
Many people are covered under more than one insurance plan, usually because his or her spouse has a separate insurance plan. The insurance plan under which you are the INSURED MEMBER is your primary plan. If you are not the insured member on another plan, then that is considered your secondary plan. We only bill one insurance company at a time. However, we can provide a receipt for the remaining amounts for you to submit to your secondary plan.
Yes. We accept MVA (motor vehicle accident) clients only after you have seen a chiropractor or physiotherapist fill out an AB-1 form. You will then be approved for a certain number of treatments. Please note you will need to pay for treatments directly and submit your receipt to your insurance company manually.